Faq

What services does President Limousine offer?

President Limousine offers a range of services including airport transfers, corporate transportation, special event transportation, and custom limo packages for various occasions such as weddings, concerts, and more.

How can I book a limousine with President Limousine?

You can book a limousine with President Limousine by calling our office, using our online booking system on our website, or contacting us via email. We recommend booking in advance to ensure availability.

What areas does President Limousine serve?

President Limousine provides services throughout Metro Vancouver, including cities like Surrey, Coquitlam, White Rock, and beyond. We also offer transportation to and from Vancouver Airport and other popular destinations.

Are there any special rates or discounts available?

Yes, President Limousine occasionally offers special rates and discounts for various events and seasons. For the latest offers, please contact our office or check our website for current promotions.

What types of vehicles are available?

Our fleet includes a variety of vehicles such as luxury stretch limousines, newer model sedans, Cadillac Escalades, and more. We have options to suit different preferences and event needs.

Can I request a specific vehicle for my booking?

Yes, you can request a specific vehicle for your booking based on availability. Please let us know your preference when you make your reservation, and we will do our best to accommodate it.

Is there a minimum rental period?

The minimum rental period varies depending on the type of service and the vehicle. Please contact us directly for details on minimum rental requirements for your specific needs.

How far in advance should I book my limousine?

We recommend booking your limousine as early as possible, especially for special events or peak times. Booking in advance ensures you secure the vehicle and service you need.

What is included in the limousine service?

Our limousine service includes a professional chauffeur, luxury amenities such as leather seating, climate control, and entertainment options, as well as complimentary beverages in most cases. Specific inclusions may vary by vehicle and service.

Can I make changes to my reservation?

Yes, you can make changes to your reservation, such as adjusting the pick-up time or location, depending on availability. Please contact us as soon as possible to make any changes.

What is the cancellation policy?

Our cancellation policy varies depending on the type of service and timing of the cancellation. Generally, cancellations made with sufficient notice may be eligible for a refund or credit. Please refer to our policy or contact us for specific details.

Are gratuities included in the service price?

Gratuities are generally not included in the service price. It is customary to provide a tip for the chauffeur based on the quality of service. The recommended gratuity is typically 15-20% of the total fare.

What should I do if I have special requests or requirements?

If you have special requests or requirements, such as additional stops or specific amenities, please let us know when making your reservation. We will do our best to accommodate your needs.

How do I contact President Limousine for support or inquiries?

You can contact President Limousine by phone, email, or through our website’s contact form. Our customer service team is available to assist you with any questions or concerns.

What happens if my flight is delayed?

If your flight is delayed, please inform us as soon as possible. We monitor flight statuses and will adjust your pick-up time accordingly to ensure that your chauffeur is waiting for you upon arrival.

Are there any additional fees I should be aware of?

Additional fees may apply for services such as extra stops, extended hours, or special requests. Any additional charges will be communicated to you at the time of booking or before the service.

Can I book a limousine for a one-way trip?

Yes, you can book a limousine for a one-way trip. Please specify your needs when making the reservation so we can provide you with the appropriate service and pricing.

What types of payment are accepted?

We accept various forms of payment including credit cards, debit cards, and cash. Payment details will be confirmed at the time of booking.

Is there a dress code for the chauffeur?

Our chauffeurs are professionally dressed in business attire, typically consisting of a suit and tie. This ensures a polished and sophisticated appearance for all of our services.

How do I know if my reservation is confirmed?

Once your reservation is confirmed, you will receive a confirmation email or message with the details of your booking. If you do not receive confirmation, please contact us to verify your reservation.

What should I do if I have a complaint or issue with the service?

If you have a complaint or issue with our service, please contact us directly. We take customer feedback seriously and will address any concerns to ensure your satisfaction.